Top 5 Technology Trends In Travel Industry

The emergence of the travel industry because it’s the highest growing sector, second only to manufacturing, has been powered by new technologies.
The travel and tourism sector is booming; it saw more growth in 2018 than all other economic sectors apart from manufacturing and accounted for 10.4 percent of the world’s Gross Domestic Product (GDP).

The industry had to affect a backdrop of political conflict, huge natural disasters, and financial troubles. Despite this, the planet Travel & Tourism Council (WTTC) president Gloria Guevara said that the world was liable for creating a fifth of all new jobs worldwide, and therefore the council believes that the industry will produce 100 million new jobs worldwide over the subsequent 10 years. Many of the businesses that were struggling during this sector have moved swiftly to embrace emerging technologies.

Let’s take a look at the very best technology trends that are disrupting within the travel industry, and are likely to possess a significant impact on business outcomes.

Enhancing Passenger Experience with Augmented Reality & Computer Game:-
Several airlines have either tested or are currently testing computer games (VR) as a part of their in-flight entertainment offerings. during a fiercely competitive market, these airlines are going to be hoping that a more immersive entertainment experience, which incorporates VR games, movies, and experiences, will help attract more customers.
The technology is additionally getting used as a cabin crew training tool and how for passengers to experience the plane before boarding. Japanese company First Airlines has even created the primary ever VR airline hub, which enables people to place on a VR headset and picture they’re on a flight.
Travel organizations are going to be ready to use more and more data to influence how VR and AR are employed within the future – perhaps tailoring advertisements or content to specific customers.

Making Security Seamless with AI:-
Artificial Intelligence (AI) has been used for a variety of years to enhance customer experience, with one among the foremost common uses being chatbots that utilize machine learning to resolve queries quickly.
A report from the U.S. The Department of Homeland Security states that within the subsequent four years, its airports are getting to be leveraging AI to scan 97 percent of the passengers’ faces.
The U.K. government has invested GBP 1.8 Million in AI technologies to spice up the security and reduce wait times at its airports. one among the AI systems can identify suspicious objects in footwear and hence saves passengers the inconvenience of removing their shoes during the security check.
Personalized content for in-flight entertainment and fully AI-powered airports where passengers can seamlessly rehearse security without putting down their bags could become a norm within the future.

Personalizing Passenger Journeys with Wearables & IoT:-
Wearables are enabling customers to urge updates about their flight and use a boarding card on many journeys without the effort of scrolling through their phones. Tourism companies are using wearables more extensively than other players within the travel ecosystem. Disney’s Magic band which provides customers access to its parks and replaces most transactions inside is one example of how wearables are emerging as a technology to take a position in.
Hotels are leveraging the Internet of Things (IoT)-enabled sensors to regulate the warmth and air-con as per customers’ liking. At some airports, bags are tagged with IoT sensors to alert passengers while their luggage is on the luggage carousel, or give passengers the chance to trace them via mobile apps.
Airlines could attach IoT sensors to the seats to live the guts rate and body temperatures of passengers. This will help the cabin crew assist passengers who need water or re-assurance. Wearables can alert passengers to maneuver around on long-haul flights to avoid deep vein thrombosis.

Automating Actions with Voice & Robotics:-
Voice technology as well as robotics are already disrupting the travel industry. Voice-activated devices in hotel rooms enable guests to ascertain traffic and weather, or restaurant recommendations. At the Wynn hotel in Las Vegas, guests can turn Amazon’s Alexa to shut the drapes and turn on the lights.
Some hotels have already got AI robots that help guests with check-in. Also, without the need to speak to an individual. A worldwide hotel chain leverages an AI-powered with speech recognition capabilities to help guests with their inquiries. Few of the latest hotels are using robots for room service also.
Airports are experimenting with differing kinds of robots. There are self-driving trolleys that are used for luggage, robot cleaners, and robots geared for responding to passenger queries about flight times and departure gates.

Hassle-free Experiences with Biometric Technology:-
Facial recognition and fingerprints have already been used for a variety of years for security purposes at airports. The technology could make its thanks to hotels, enabling guests to steer through the hotel and into their room without the necessity to see in and use a key card. Instead, if the guest’s face matches the ID they’ve already given to the hotel, scanners throughout the hotel can authorize them to enter buildings and rooms.
Besides, biometric technology could enable hotels to stay better track of guests that want to charge items to their rooms because it would require a thumb scan instead of a signature and room number. The experience might be made even more seamless for patrons if they will enter a hotel restaurant and leave, with the bill charged to space through face recognition – almost like the fast experience customers get in retail with Amazon Go.

All of those emerging technologies are exciting for business leaders. However, these technologies got to be integrated with the proper data platforms and analytics capabilities to benefit the business. As an example, hotels would be ready to know if a customer will visit again from the info stored from face recognition, and an airline can tell if a VR or AR experience was enjoyable to the customer so that it can improve the service if necessary. Without the proper platforms, these technologies will merely find yourself as a fad.